Account Manager & Customer Success Manager
Michael Pedalino
Client Success &
Account Management
Experienced professional focused on building strong client relationships, resolving complex challenges and delivering measurable business results.
$800K+
Generated in sales revenue through consultative selling
100%
Client retention across 52 SMB accounts
$1.6M+
Revenue targets exceeded across territory
40+
New customers closed per month, consistently
Professional. Dedicated. Results-Driven.
Professional Summary
Driving results through customer-centric solutions
A high-performing Account Manager and Customer Success Manager with extensive experience responding to inquiries, resolving issues, processing transactions and maintaining accurate customer records.
Proven at delivering personalized support, building loyalty through attentive follow-up, and adhering to company procedures while working collaboratively with teams — with a consistent focus on revenue growth and operational excellence.
Key Strengths
Customer Success
Building lasting client relationships and delivering personalized support.
Revenue Generation
Supporting business growth and achieving revenue objectives.
Problem Solving
Analytical thinking and attention to detail in fast-paced environments.
Relationship Building
Networking, lead generation and maintaining strong client partnerships.
Core Skills
Expertise & Tools
The capabilities Michael brings to every client relationship.
- Account Management
- Customer Success
- Sales & Business Development
- Salesforce CRM
- Relationship Building
- Problem Solving
- Microsoft Office
- Digital Marketing
- Negotiation
- Data Analysis
Certifications and education
Certifications
- Google Adwords Certification
- Google Analytics Certification
- NYS Licensed Real Estate Sales Professional
- Certified Digital Marketing Professional
- A+ Certification
Education
Degree
Bachelor of Science (B.S.)
Business Administration – Finance
Union College, Schenectady, NY
Let's Connect
Open to new opportunities
Interested in discussing opportunities? Let's schedule a time to connect.